Indian Employee at Call Center Provides International Support in Bangalore
An Indian employee at a call center provides service support to international customers, in the
southern city of Bangalore on March 17, 2004. The hiring frenzy at call centers in India is the flip side of daily tales pouring out of the US and Britain, where thousands of software and back-office jobs are being cut as companies take advantage of cheap communications offshore to drive down costs. India is the undisputed leader of emerging markets to which developed economies are outsourcing high-technology jobs, IT consultancy firm Gartner said in a report released on Wednesday. The $3.6 billion industry in India is seen rocketing to 13.8 billion by 2007 with the number of jobs quadrupling to 1 million.
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